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GUEST PRE-ARRIVAL & CHECK IN

WELCOME

We are excited to have you stay with us but first there is some information outlined below that is very important for your safety and others. Please read through carefully and if you have any questions or queries feel free to get in touch with us at info@thelookoutcave.com or call 08 8672 5118 between 2pm and 8pm.


TRAVEL DECLARATION - CAN YOU STAY WITH US?

Before you arrive please read through the below questions. IF you answer YES to any of the questions, we will not be able to offer you accommodation. Please phone ahead if you are unsure.

  1. Have you or any guest in your party returned from overseas in the past 14 days?          

  2. Have you or any guest in your party been in close contact with a person who has returned to Australia in the last 14 days?            

  3. Have you or any guest in your party been exposed to anyone that is suspected or confirmed to have COVID-19?

  4. Have you or any guest in your party taken a COVID-19 test in the past 14 days?

  5. Are you or any guest in your party required to self isolate/quarantine?

  6. Have you or any guest in your party experienced any of the following symptoms in the last week: temperature, fever, cough, sore throat, tiredness or shortness of breath?

  7. Have you or any guest in your party travelled from Victoria in the past 14 days?


PHOTO ID OR DRIVERS LICENSE MUST BE PROVIDED UPON ARRIVAL ALONG WITH COMPLETE GUEST REGISTRATION.
This property may request additional documentation from guests to validate identity, travel itinerary and other relevant information.

 

 

PRE-ARRIVAL

  1. Prior to travelling guests should ensure they are healthy and well to travel. We encourage anyone who is experiencing any flu like symptons to stay home and get tested.

  2. Similarly if you had recent contact with an individual infected or suspected of being infected with COVID-19 within the last 14 days,
    please stay home and get tested.

  3. In line with Government authorities, we must keep a record of every guest who stays at our property. You can scan the QR code below and fill in your details prior to your check in or scan it at reception and complete on arrival. Guests who do not have a QR scanner will need to fill in the form at check-in.

  4. ARRIVING LATE?
    In response to Coronavirus (COVID-19) and to ensure guest and staff safety - after hours check-in has been temporarily suspended. Guest must arrive before we close at 8pm. Failure to check in by reception close (8PM) will be treated as a no show - full charges will apply as per terms & conditions.

GUEST REGISTRATION

To comply with Government Regulations, please scan the QR Code with your mobile phone and register your details and any other guest details who will be staying in your room. Information you provide is collected solely for this purpose.

HOW TO SCAN THE QR CODE

  1. Open or download your QR Scanner / QR Reader

  2. Hold the camera over the scan me code

  3. Click on the link to open Guest Registration Form.

GUEST CHECK IN

  1. In response to Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information.

  2. Due to covid-19 safe policies we are only allowed to have 6 guests in our reception at anytime. We kindly ask that if you see 6 people already in reception to patiently wait outside until someone leaves.

  3. The reception floor is marked for social distancing. We ask for everyone to respect the new distancing measures for staff and  guest safety.

  4. Upon entering there is hand sanitiser that we encourage everyone to use.

  5. Where possible you can pay via contact-less payment.

  6. In line with Government authorities, we are required to keep a record of every guest who stays at our property. You can scan the QR code above to fill out the requirements prior to your check in or scan it at reception and complete on arrival Guests who do not have a QR scanner will need to fill in the form at check-in.

 

CHANGE IN SERVICES

Whilst we are navigating the COVID-19 world we have implemented some changes to guest services in line with industry recommendations. As a result certain services and amenities may be reduced or unavailable.

  1. All breakfast room service has been suspended until further notice.

  2. To minimise contact all housekeeping during a guests stay has been suspended. If you require any additional toiletries or amenities during your stay, these can be requested at the front desk and our staff will assist you.

  3. All wine glasses, breakfast crockery and utensils have been removed from the rooms. These items can be requested prior to or at check in.

  4. Our guest compendiums (hotel information) have been replaced with a digital compendium. You can view it online below or it is available via a QR Code in your room.

  5. Outdoor BBQ facilities at this property are currently unavailable due to Coronavirus (COVID-19).

  6. Outdoor seating area is available to use, and we ask that everyone practice social distancing.

  7. The lookout is available to guests and visitors and we ask that everyone practice social distancing.

  8. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. We are currently open 8am to 8pm with a daily closure between 10am and 2pm.

ONLINE GUEST COMPENDIUM / HOTEL INFORMATION

As previously mentioned, our guest compendium is now in a digital format. Here you can view our welcome note and helpful information pertaining to guest amenities, services and town information.

The current advice from the Department of Health is that everyone must keep at least 1.5 metres apart from others (outside of their family unit) where possible. In addition, in a given space, there must be 4 square metres of space per person where possible. We have implemented social distancing for guest check in, common & staff work areas.

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SOCIAL DISTANCING

SPECIFIC STEPS WE ARE TAKING

Personal Hygiene

HAND HYGIENE

Proper and frequent hand washing is vital to help combat the spread of viruses. Our team are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests. Hand sanitizer will be available at the Front Desk and through out the motel.

A rigorous cleaning, disinfecting and sanitizing procedure has been developed to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. Rooms are left 24 hours between guests where possible.

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GUEST ROOMS

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PUBLIC SPACES

We have increased the frequency of cleaning, disinfecting and sanitizing our public spaces, with a focus on the counter at the front desk and high touch points such as door handles, room keys, motel entrance, lobby, and guest laundry.

In the spaces where our team work we are increasing the frequency of cleaning and focusing on high-touch areas like phones, computers, storage rooms and all staff work areas.

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STAFF SPACES

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STAY INFORMED - KEEP UP TO DATE

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 RECEPTION HOURS

OPEN DAILY: 8:00AM - 8:00PM

CLOSED DAILY: 10:00AM - 2:00PM

CLOSED FOR BOOKINGS: 24TH - 26TH DEC, NEW YEARS EVE, NEW YEARS DAY.

Due to COVID-19 this property has reduced reception and service operating hours
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