GUEST PRE-ARRIVAL & CHECK IN
WELCOME
We are excited to have you stay with us but first there is some information outlined below that is very important for your safety and others. Please read through carefully and if you have any questions or queries feel free to get in touch with us at info@thelookoutcave.com or call 08 8672 5118 between 2pm and 8pm.
PRE-ARRIVAL
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Prior to travelling guests should ensure they are healthy and well to travel. We encourage anyone who is experiencing any flu like symptoms to stay home and get tested.
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Similarly if you had recent contact with an individual infected or suspected of being infected with COVID-19 within the last 14 days,
please stay home and get tested. -
The South Australian Government has rolled out COVID Safe Check-In. For more information, details and to download the app please click here.
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ARRIVING LATE? Good news, we do accept after hours check ins or self check-ins but just like any normal check-in we will require a few formalities to be ticked off. We need to view your Photo ID and require full payment along with room bond (The bond is processed as a pre-authorisation and is released once the room has been checked for incidentals or damage). What you need to do: Forward a copy of your drivers license/photo ID 7 days prior to arrival. It must be the person who is listed on the booking. A copy of our privacy policy is available at our website. Make sure there are enough funds on the credit card you provided during the booking process for full accommodation costs and security bond. Security bond: $50 per motel room or $100 per apartment. Once the above steps are completed we will secure your room key in the key safety box for you to retrieve upon your arrival.
IMPORTANT:
Failure to provide photo ID along with full payment and bond for your late arrival or self check-in will result in an automatic cancellation of late arrival arrangements. This means you will be required to arrive for your booking during check-in times (8am-8pm). Failure to arrive during check-in times will result in a 'No Show’. Please read cancellation policy for fees/charges associated with a 'No Show’.
GUEST CHECK IN
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In response to Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information.
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Due to covid-19 safe policies we are only allowed to have 6 guests in our reception at anytime. We kindly ask that if you see 6 people already in reception to patiently wait outside until someone leaves.
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The reception floor is marked for social distancing. We ask for everyone to respect the new distancing measures for staff and guest safety.
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Upon entering there is hand sanitiser that we encourage everyone to use.
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Where possible you can pay via contact-less payment.
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For faster check-in, please download the COVID Safe Check-In app and register your check-in with SA authorities.
CHANGE IN SERVICES
Whilst we are navigating the COVID-19 world we have implemented some changes to guest services in line with industry recommendations. As a result certain services and amenities may be reduced or unavailable.
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All breakfast room service has been suspended until further notice.
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To minimise contact all housekeeping during a guests stay has been suspended. If you require any additional toiletries or amenities during your stay, these can be requested at the front desk and our staff will assist you.
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Breakfast crockery and utensils have been removed from the rooms. These items can be requested prior to or at check in.
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Our guest compendiums (hotel information) have been replaced with a digital compendium. You can view it online below or it is available via a QR Code in your room.
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Outdoor BBQ facilities at this property are currently unavailable due to Coronavirus (COVID-19).
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Outdoor seating area is available to use, and we ask that everyone practice social distancing.
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The lookout is available to guests and visitors and we ask that everyone practice social distancing.
The current advice from the Department of Health is that everyone must keep at least 1.5 metres apart from others (outside of their family unit) where possible. In addition, in a given space, there must be 4 square metres of space per person where possible. We have implemented social distancing for guest check in, common & staff work areas.
SOCIAL DISTANCING
SPECIFIC STEPS WE ARE TAKING
HAND HYGIENE
Proper and frequent hand washing is vital to help combat the spread of viruses. Our team are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests. Hand sanitizer will be available at the Front Desk and through out the motel.
A rigorous cleaning, disinfecting and sanitizing procedure has been developed to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. Rooms are left 24 hours between guests where possible.
GUEST ROOMS
PUBLIC SPACES
We have increased the frequency of cleaning, disinfecting and sanitizing our public spaces, with a focus on the counter at the front desk and high touch points such as door handles, room keys, motel entrance, lobby, and guest laundry.
In the spaces where our team work we are increasing the frequency of cleaning and focusing on high-touch areas like phones, computers, storage rooms and all staff work areas.
