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COVID SAFE

 

OUR COMMITMENT TO GUESTS AND STAFF

The recent outbreak of COVID-19 has had a monumental impact on all of us and has changed the way we live and evidently travel. As restrictions ease and people start to travel and holiday again, we understand that safety and cleanliness will be high on guest experience list. As part of our ongoing commitment to the well-being of our staff and guests we have implemented new practices to ensure guest rooms and common areas at the motel are in line with new covid-safe models of hygiene and cleaning through out the tourism industry.

With COVID-19 being a fast changing situation, the Lookout Cave Underground Motel will continue to revisit our covid-safe plans, cleaning procedures and policies to ensure best practices and necessary measures are being achieved.

 

WHO CAN TRAVEL AND STAY AT THE LOOKOUT CAVE MOTEL?

CORRECT AS OF FRIDAY 24th JULY 2020
 

We are currently not accepting bookings from any residents or travellers (including essential travellers) who have arrived from or travelled through Victoria or New South Wales.

 

Victorian residents, other than Essential Travellers, are not permitted to travel to South Australia. Checkpoints or road blocks will be set up at all border crossings between South Australia and Victoria.

ALL OTHER STATES

Travellers from NT, QLD, TAS and WA are able to enter South Australia directly without restriction.

Travellers from ACT and NSW, other than essential travellers, will be required to:

  • self-quarantine for 14 days after entering SA

  • submit for COVID-19 testing on:

    • the first day of entry to SA (the day of arrival)

    • the twelfth day of arrival.


PHOTO ID OR DRIVERS LICENSE MUST BE PROVIDED UPON ARRIVAL ALONG WITH COMPLETE GUEST REGISTRATION.

 

This property may request additional documentation from guests to validate identity, travel itinerary and other relevant information.

For more travel restriction information please click here.

The current advice from the Department of Health is that everyone must keep at least 1.5 metres apart from others (outside of their family unit) where possible. In addition, in a given space, there must be 4 square metres of space per person where possible. We have implemented social distancing for guest check in, common & staff work areas.

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SOCIAL DISTANCING

SPECIFIC STEPS WE ARE TAKING

Personal Hygiene

HAND HYGIENE

Proper and frequent hand washing is vital to help combat the spread of viruses. Our team are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests. Hand sanitizer will be available at the Front Desk and through out the motel for guest .

A rigorous cleaning, disinfecting and sanitizing procedure has been developed to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. Rooms are left 24 hours between guests where possible.

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GUEST ROOMS

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PUBLIC SPACES

We have increased the frequency of cleaning, disinfecting and sanitizing our public spaces, with a focus on the counter at the front desk and high touch points such as door handles, room keys, motel entrance, lobby, and guest laundry.

In the spaces where our team work we are increasing the frequency of cleaning and focusing on high-touch areas like phones, computers, storage rooms and all staff work areas.

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STAFF SPACES

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STAY INFORMED - KEEP UP TO DATE

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 RECEPTION HOURS

OPEN DAILY: 8:00AM - 8:00PM

CLOSED DAILY: 10:00AM - 2:00PM

CLOSED FOR BOOKINGS: 24TH - 26TH DEC, NEW YEARS EVE, NEW YEARS DAY.

Due to COVID-19 this property has reduced reception and service operating hours
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