What is underground accommodation in Coober Pedy?

Underground accommodation in Coober Pedy features motel rooms and apartments excavated into sandstone hillsides. These dugout hotels maintain natural temperatures of 23-25°C year-round, providing comfortable refuge from extreme outback conditions whilst showcasing authentic Coober Pedy lifestyle.

Why do people live underground in Coober Pedy?

Coober Pedy residents live underground to escape harsh desert temperatures. Underground homes and hotels maintain comfortable 23-25°C temperatures naturally without excessive air conditioning, making underground living practical and economical in the outback environment.

What amenities are available in underground motel rooms?

Underground motel rooms at The Lookout Cave include contemporary amenities such as free WiFi, smart TVs, ceiling fans, bar fridges, en-suite bathrooms, air conditioning, and modern furnishings. Rooms reach up to 50m deep into sandstone hillside whilst maintaining all standard hotel features.

Is underground accommodation safe and comfortable?

Underground accommodation is extremely safe with modern construction standards, proper ventilation systems, 24-hour CCTV security, and contemporary amenities. The natural temperature regulation provides superior comfort compared to surface accommodation in extreme outback conditions.

What attractions are near The Lookout Cave?

Coober Pedy offers numerous attractions including underground churches, the Opal Museum, drive-in cinema, the Breakaways, Painted Desert, and opal mining tours. The Lookout Cave is located just 3 minutes from central Coober Pedy with staff providing expert local guidance.

PRIVACY POLICY

Your Privacy Matters

Effective Date: 9 July 2026
Last Updated: 9 July 2026

At The Lookout Cave Underground Motel, your privacy is important to us.

Whether you're browsing our website, making a booking, contacting us or staying with us, we're committed to protecting your personal information and handling it responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the choices you have regarding your personal information.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

Depending on how you interact with us, we may collect personal information including:

Full name
Residential or postal address
Email address
Telephone number
Vehicle registration details (where required)
Booking and reservation details
Payment information (processed securely through our authorised payment providers)
Special accommodation requests
Identification details where required by law
Information you provide when contacting us by phone, email or through our website

When you visit our website, we may also automatically collect certain technical information, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of your visit
Referring website
Website usage statistics collected through cookies and analytics tools

Why We Collect Your Information

We collect your personal information to:

Process and manage accommodation bookings
Confirm reservations and communicate with you before, during and after your stay
Provide accommodation and guest services
Process payments securely
Respond to enquiries and requests
Maintain guest safety and emergency records
Meet legal and regulatory obligations
Improve our website, facilities and guest experience

Website Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us to:

Remember your preferences
Improve website functionality
Analyse website traffic
Understand how visitors use our website
Improve our services through anonymous website statistics

We may use services such as Google Analytics to better understand how visitors use our website.

You can disable cookies through your web browser at any time. Please note that some features of our website may not function correctly if cookies are disabled.

Online Bookings

If you make a reservation through our website or via a third-party booking platform (such as Booking.com, Expedia, Agoda or similar providers), we collect the information necessary to process and manage your reservation.

Payment information is processed securely through authorised payment providers. We do not store your full credit card details unless required for authorised business purposes or where permitted by law.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, interference, modification or disclosure.

Access to your personal information is limited to staff members who require it to manage bookings, provide guest services and meet our legal obligations.

We use appropriate physical, electronic and administrative safeguards to help keep your information secure.

Disclosure of Personal Information

We respect your privacy and do not sell, rent or trade your personal information.

Your information may be shared only where necessary, including with:

Secure payment providers
Reservation and booking systems
IT service providers
Professional advisers
Emergency services
Law enforcement agencies
Government authorities where required by law

We may also disclose personal information where we reasonably believe it is necessary to protect the life, health or safety of a guest, staff member or member of the public, or where required by law or to investigate suspected unlawful activity.

Photography, Reviews & Social Media

Guests may choose to leave reviews on platforms such as Google, Booking.com, Expedia, Agoda, Facebook or TripAdvisor. These platforms operate under their own privacy policies.

We may display publicly available guest reviews on our website or social media channels to share genuine guest experiences.

If you provide photographs or testimonials directly to us for promotional purposes, you consent to The Lookout Cave Underground Motel using that material in our marketing unless you advise us otherwise.

We will never publish private personal information without your permission unless required by law.

Communication with Guests

We may contact you in relation to your reservation, including:

Booking confirmations
Payment enquiries
Check-in information
Guest service requests
Lost property
Matters relating to your stay

We do not send regular promotional or marketing emails. If this changes in the future, we will update this Privacy Policy accordingly.

Data Retention

We retain personal information only for as long as necessary to:

Provide our accommodation services
Meet legal and taxation obligations
Resolve disputes
Protect our legitimate business interests

When personal information is no longer required, and legal obligations permit, it is securely destroyed or permanently de-identified.

Access and Correction

You have the right to request access to the personal information we hold about you.

If you believe any information we hold is inaccurate, incomplete or out of date, you may request that it be corrected.

Please contact us using the details below if you would like to make a request.

Privacy Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or the Australian Privacy Principles, please contact us using the details below.

We will acknowledge your complaint, investigate the matter and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information or to lodge a complaint.

Website: https://www.oaic.gov.au

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their individual privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be available on our website and will display the Effective Date and Last Updated date shown at the top of this page.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

The Lookout Cave Underground Motel

Lot 1141 McKenzie Road
Coober Pedy SA 5723

Phone: (08) 8672 5118

Email: info@thelookoutcave.com

Website: www.thelookoutcave.com

Website Privacy Notice

We respect your privacy. Any personal information you provide through our website or during the booking process is handled in accordance with this Privacy Policy and the Australian Privacy Principles.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Booking Consent

By completing a reservation with The Lookout Cave Underground Motel, you confirm that the information you have provided is accurate and that you have read and agree to our Privacy Policy and Terms & Conditions.

Your personal information will be used solely to process and manage your reservation, communicate with you about your stay, comply with legal obligations, and provide our accommodation services.